We will be welcoming Dr. Jay Kaplan, Medical Director of the Studer Group as he speaks on the topic of – “Practicing Excellence – How to Give Great Care and Feel Better at the End of Your Day.”
As a result of attending this conference, participants will be able to:
1. Define the current state of health care and its challenges and difficulties, including new quality metrics, transparency, and pay for performance – why Service and Operational Excellence are important.
2. Define what Service and Operational Excellence is in the hospital and practice setting – how service and quality are interdependent in creating optimal clinical outcomes for patients.
3. Define best practices to implement improved physician-patient communication in the hospital and office practice settings, utilizing a high performing physician self-test to facilitate improved behaviors and outcomes.